Privacy Policy
This Privacy Policy explains how RUSPA collects, uses, stores, and protects the information you share with us when you visit our website, contact our team, or book one of our massage, wellness, or spa treatments. It also explains your choices regarding your personal information and how you can reach us if you have any questions about this policy.
By accessing or using https://ruspa.ae/, you agree to the practices described on this page.
Information You Share With Us
When you contact RUSPA to ask about a treatment, request an appointment, or communicate with us through our website, WhatsApp, phone, or email, we may ask for information that allows us to respond to your enquiry and manage your booking.
Depending on how you contact us, this information may include:
Your name
Phone number
Email address
Preferred appointment date and time
The massage or spa treatment you would like to book
Any additional details you choose to share with us
Please make sure the information you provide is accurate so we can contact you if we need to confirm or update your appointment.
Information Collected When You Visit Our Website
When you browse our website, certain technical information is collected automatically to help us understand how visitors use the site and to improve its performance.
This information may include your IP address, browser type, device type, operating system, pages visited, time spent on the website, referral source, and your approximate location based on your internet connection.
This information is used to improve the website, monitor performance, and maintain security. It does not identify you personally unless you choose to provide your information through one of our contact forms or booking channels.
How We Use Your Information
The information we collect helps us provide the services you request and manage your experience with RUSPA.
Your information may be used to:
Confirm and manage appointments.
Respond to enquiries.
Process online payments.
Provide customer support.
Improve our website and services.
Monitor website performance.
Measure the effectiveness of our marketing campaigns.
Meet legal and regulatory requirements where applicable.
If you choose to receive updates from us, we may occasionally send information about new treatments, seasonal offers, or promotions by email or WhatsApp. You can stop receiving promotional messages at any time by contacting us or following the unsubscribe instructions included in the communication.
Online Payments
Selected services may be booked and paid for online through secure payment providers.
RUSPA does not store complete debit or credit card details on its own systems. Payment information is processed securely by the payment provider used to complete your transaction.
If you have any questions about an online payment, please contact our team using the details provided at the end of this page.
Cookies
Our website uses cookies to improve your browsing experience and help certain website features work as intended.
Cookies allow the website to remember your preferences, understand how visitors interact with different pages, and identify opportunities to improve performance.
You can manage or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.
Analytics and Advertising
RUSPA uses Google Analytics to understand how visitors interact with our website. This information helps us improve website performance, identify popular content, and better understand how visitors use our services online.
We may also use Meta Pixel and Google Ads conversion tracking to measure the performance of our advertising campaigns and understand how visitors interact with our website after clicking an advertisement.
These services operate according to their own privacy policies and do not provide us with access to sensitive personal information such as payment card details or passwords.
Sharing Your Information
RUSPA does not sell, rent, or trade your personal information.
We may share information with trusted service providers who help us operate our website, process payments, manage bookings, provide technical support, or deliver services on our behalf. These providers only receive the information required to perform their services and are expected to protect it appropriately.
We may also disclose information where required by law or when necessary to protect our legal rights, customers, employees, or business operations.
Keeping Your Information Secure
We use reasonable administrative, technical, and organisational measures to protect the information we collect against unauthorised access, misuse, disclosure, or alteration.
Although we take appropriate steps to safeguard your information, no online system can guarantee complete security. We encourage you not to send sensitive personal or financial information through unsecured communication channels.
How Long We Keep Your Information
Personal information is kept only for as long as necessary to manage appointments, process payments, respond to enquiries, maintain business records, comply with legal obligations, or resolve disputes.
When information is no longer required, it is securely deleted or anonymised where appropriate.
Your Choices
You may contact RUSPA at any time if you would like to:
Request access to your personal information.
Correct or update your information.
Request deletion of your information where legally permitted.
Withdraw your consent to receive promotional communications.
Ask questions about this Privacy Policy.
We will respond to your request as soon as reasonably possible.
Third-Party Websites
Our website may include links to third-party websites, including social media platforms, Google Maps, or other online services.
Once you leave the RUSPA website, the privacy practices of those websites are governed by their own policies. We encourage you to review those policies before sharing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements.
The latest version will always be available on this page, together with the updated Last Updated date.
Contact RUSPA
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
RUSPA
Courtyard by Marriott Dubai
Al Barsha
Dubai
United Arab Emirates
Phone & WhatsApp: +971 52 597 2387
Email: [email protected]