Terms of Use
These Terms of Use explain the conditions for using the RUSPA website and booking our massage, wellness, and spa treatments. They apply to everyone who visits our website, contacts our team, or requests an appointment.
By accessing or using https://ruspa.ae/, you agree to these Terms of Use. If you do not agree with any part of these terms, please discontinue using our website and online services.
Using Our Website
The RUSPA website is provided to help visitors learn about our treatments, explore our services, contact our team, and request appointments.
You may use this website for personal and lawful purposes only. You must not attempt to interfere with the operation of the website, gain unauthorised access to our systems, introduce harmful software, or use the website in a way that disrupts its normal operation.
Although we regularly review the information published on our website, treatment availability, therapist schedules, operating hours, prices, and promotional offers may change without prior notice.
Booking Appointments
Appointments may be requested through our website, WhatsApp, phone, email, or any other booking method offered by RUSPA.
Submitting a booking request does not automatically confirm your appointment. Your booking is confirmed only after you receive confirmation from a member of our team.
Appointment availability depends on therapist schedules, treatment duration, operating hours, and existing bookings.
To help us provide a smooth experience for every guest, we recommend arriving a few minutes before your scheduled appointment. If you arrive late, your treatment time may need to be shortened so we can avoid delaying other appointments.
If you need to change or cancel an appointment, please contact us as early as possible so we can assist you.
Prices and Payments
All prices published on our website are shown in United Arab Emirates Dirhams (AED) unless stated otherwise.
Treatment prices, promotional offers, service availability, and package details may be updated from time to time without prior notice.
Where online payment is available, payments are processed securely through approved payment providers. RUSPA does not store complete debit or credit card information on its own systems.
Payment is required before or at the time your treatment is provided unless another arrangement has been confirmed by our team.
Health Information
Many massage and wellness treatments involve physical contact and may not be suitable for everyone.
Before your treatment begins, please let your therapist know if you have any medical conditions, allergies, recent injuries, recent surgery, pregnancy, skin sensitivities, or any other health concerns that may affect your treatment.
Providing accurate information helps us recommend suitable treatments and provide a safe and comfortable experience.
RUSPA may adjust or decline a treatment if it is considered unsuitable based on the information provided or if there are concerns about your health or safety.
Our treatments are intended to support relaxation and general wellbeing. They should not be considered medical treatment or a replacement for professional medical advice.
Guest Responsibilities
To help us maintain a welcoming environment for every guest, we ask that you:
Provide accurate booking information.
Arrive on time for your appointment.
Inform your therapist about relevant health conditions before treatment begins.
Treat our therapists, staff, and other guests with courtesy and respect.
Follow reasonable guidance provided during your visit.
RUSPA reserves the right to refuse or end a treatment if behaviour is abusive, threatening, inappropriate, or creates an unsafe environment for guests or employees.
Promotions and Special Offers
From time to time, RUSPA may introduce seasonal promotions, treatment packages, or special offers.
Unless specifically stated otherwise, promotional offers cannot be combined with other discounts or promotions and remain subject to availability.
RUSPA may update, modify, or withdraw promotions without prior notice.
Intellectual Property
All content published on this website, including text, photographs, videos, graphics, treatment descriptions, logos, branding, and website design, is owned by RUSPA unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or use any content from this website for commercial purposes without our written permission.
Third-Party Websites
Our website may include links to external websites or online services for your convenience.
RUSPA is not responsible for the content, availability, security, or privacy practices of websites that we do not own or operate. Once you leave our website, the policies of those websites will apply.
Limitation of Liability
We work to keep our website accurate, secure, and available. However, we cannot guarantee uninterrupted access or that all information will always remain free from errors.
To the extent permitted by applicable law, RUSPA is not responsible for delays, technical interruptions, website downtime, or circumstances beyond our reasonable control.
Nothing in these Terms of Use limits any legal rights that cannot be excluded under the laws of the United Arab Emirates.
Changes to These Terms
We may update these Terms of Use from time to time to reflect changes to our website, services, or legal requirements.
The latest version will always be available on this page together with the revised Last Updated date.
Governing Law
These Terms of Use are governed by the laws of the United Arab Emirates.
Any dispute relating to these Terms of Use or the use of this website shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.
Contact RUSPA
If you have any questions about these Terms of Use, please contact us.
RUSPA
Courtyard by Marriott Dubai
Al Barsha
Dubai
United Arab Emirates
Phone & WhatsApp: +971 52 597 2387
Email: [email protected]